Secretarial
With her dedicated team and her own extensive experience as a qualified medical secretary (AMSPAR), Melinda provides full secretarial support ensuring patients have a supportive and personal experience while simultaneously giving doctors the assurance that they, and everyone working with them on a patient’s medical journey, will have all the right paperwork to hand for appointments and procedures.
Our Services
Tailored to your needs
- Digital, analogue and shorthand services – proficient in medical vocabulary for processing dictations
- Scanning of all clinic notes, letters etc
- Letters and reports edited and sent by email or post
- Maintenance of paper and electronic records
- Weekly collection and electronic storage of notes and letters from various facilities to ensure a patient’s full notes can be viewed at any time
- Prepping clinics, ensuring that all results are in the patient’s notes prior to appointments
- Knowledge of various medical databases
- Booking consultations and procedures
- Keeping a dedicated recall list
- Accessing calendars and databases in various hospitals
- Rescheduling clinics
- Co-ordinating diaries
- Booking operations
- Liaising with theatre staff
- Liaising with radiology on a daily basis
- Booking consultation rooms
- Booking theatre space and rooms for minor procedures
- Sourcing reliable anaesthetists from our database
- Ordering equipment for procedures/surgeries including pathologists if required.
- Patient services
- Dedicated telephone lines
- Appointment booking service with confirmation by email
- Written and oral guidance on surgery preparation
- Appointment reminders
- Embassy liaison for international patients
- Prescription management – coordinating with pharmacies to ensure correct prescriptions are available at the patient’s preferred pharmacy
- Liaison with NHS GPs
- Managing and preparing medico-legal reports
- Arranging appointments around the UK to see patients
- Managing time lines for potential court appearances
- Arranging conference calls with other parties as and when required
- Negotiating fees
- Ensuring patients who need to be put on multi-disciplinary team meetings are forwarded along with all relevant paperwork and scans
- Submitting patients’ names for MDT in a timely manner
- Ensuring all scans, reports and relevant papers are submitted to MDT ahead of meeting